In today's high pressure world, running a contact center is not easy. 800 TeleServices' professional services represent the collective intellectual capital of over 10 years in the complex contact center outsourcing industry across the North Asia Pacific region. Our consultants are industry veterans with proven experience in delivering high-quality, customer-centric solutions and strategies.
Our professional service solutions are designed to improve the efficiency and effectiveness of your contact center to meet operational targets while never forgetting the vital contributions made by your people. 800 TeleServices provides independent, practical advice in areas which include performance improvement, operational audits, workforce planning, process re-engineering, customized training programs, blended training, coaching and mentoring.
800 TeleServices' Professional Services applies our proven regional experience, unique approach and proprietary toolset to your specific business goals to drive rapid improvements in your business processes and operations. Ultimately, we will help transform your business by:
· Improving the operational performance of your service delivery centers
· Enhancing the customer experience
· Uncovering opportunities for revenue generation
· Increasing customer profitability
· Optimizing existing technology investments
800 TeleServices’complete suite of professional services includes:
|· Operation review, diagnosis and optimization|
· Information and documentation alignment
· Service level benchmark design and management service
· Quality control management system design and deployment
· Contact center floor plan layout design, facility and environment recommendations
· Basic contact center operations training