Our advanced technology gives our clients complete confidence and reliability. The whole infrastructure is technologically advanced and intelligent to keep you moving ahead in the increasingly competitive E-Commerce and business arena.
800 TeleServices' CRM mainly includes Inbound and Outbound systems and adopts the cutting-edge development tool in the industry, so as to realize the rapid & no-code development and shorten the system development circle greatly, furthermore, conduce to supervise contact center teams with concentrative dominant resources.
800 TeleServices use the award winning CRM solutions, namely iET CRM solution of Platinum Equity Holding platinum is a private held company.
iET is a suite of comprehensive off-the-shelf CRM software solutions designed for small and midium-sized businesses, particularly contact center. Ever since launched in 1996, iET has accomplished over 1,000 CRM solutions and currently support exceeding 600 active customers worldwide.
800 TeleServices deploys well-known, award winning and technology proven customer interaction center system, which is a powerful all-in-one multimedia Interaction Center Solution which uses SIP technology and it has abundant capacity to accommodate further expansion, in order to achieve to service function and smooth development scope. it provides complete set of out-of-box contact center features to allow the contact center to be setup in a very short time frame. it equips with the following functions:
|Private Branch Exchange(PBX)||Automatic Call Distribution(ACD)||Interactive Voice Response(IVR)||Unified Messaging|
|Web Interaction Management||E-mail Management||Soft Phone||Remote Connectivity|
|Multi-Site Capabilities||Real-Time Supervision and Alerting||Reporting||Call Recording and Monitoring|
|Fax Services||Text-to-Speech Recognition||Database Connectivity||Mainframe Connectivity|
|Voice Over IP ( VoIP )||Customization||Predictive Dialing||Agent-Side Visual Call Scripting|
Based on the system solution, we initialed the development of the general media management system to centralize the management on client enquires via multiple channels including telephone, fax, voice message, e-mail and SMS etc.
The other management information systems that 800 TeleServices is using include Recruiting System, Data Entry System and Staff Communication Center etc., which enable the company effectively and accurately handling the operation and data.
Our Report System mainly employs the Report Server and Crystal Report of MS-SQL2005, which can greatly improve the development efficiency and relieve the burden of the report server by its excellent data processing capability, web-based viewer as well as the subscription function. Our clients can easily access to the report system to obtain their required latest report on the Internet.